Privacy policy

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Assumption of Risk

The owner of the website (“Website”), kwupdates General Trading Co. S.P.C. (“kwupdates”), values your privacy and adheres to all applicable legal requirements when collecting, processing, and transferring data. As a result of your use of (and acceptance of the Terms of Use), you grant kwupdates permission to use your information in the ways described in this Privacy Policy. The terms and conditions of use of and this privacy policy govern your use of the website. Your continued use of will be terminated if you do not agree to the terms of this Privacy Policy.

We take seriously our responsibility to protect the privacy of everyone who uses or visits On kwupdates, we collect and store various types of data about you. This Privacy Policy explains how we use this data to better understand our customers.

We value the privacy of the information we collect about our customers and will not sell that information to a third party. Only the kwupdates Group companies/subsidiaries/affiliates that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy will have access to the information collected by us.

Collection and Use of Individually Identifiable Information

We may collect, store, and use Personal Information that you provide to us during your use of for the purposes of providing the Services and fulfilling our contractual obligations, other than to better understand the Website users and improve the layout and functionality of

Your name, address, phone number, e-mail address, billing information, credit/debit/charge card information, order history, and feedback about your visits to and use of are all included in this data (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation etc.)

Information about any transactions between you and us that take place on or in connection with, including any purchases you make of our products or services.

The information you give us when you sign up to become a Registered User (including your Account details).

For subscribing to Services, e-mail notifications, and/or newsletters, we collect your personal information.

Please feel free to send us any additional information or feedback, such as product or service reviews.

The personal information you give us or that we obtain may be used in the following ways:

Please note that we use your personal information to register you with so that we can administer and provide our services to you, as stated on our website.

The provision of Services to you, including those relating to your purchase of Products and their processing and receipt of payment, is a condition of our agreement.

It’s our goal to better understand your shopping habits so that we can better serve your needs and those of other customers through our marketing programs by conducting market research and customer profiling. By using computerized technology, we can, for example, select Products and Services that we believe will be of interest to you based on the information we currently have.

We may send you information about our own products and services, as well as those of other companies and organizations, via e-mail, telephone (including automated calls), SMS text messages, and other electronic messages such as picture messaging, postal mail, fax, or any other means we deem appropriate or appropriate.

In order to administer any prize draws or competitions that you may wish to enter, you will have the option to mention if you do not wish to receive information about similar products and services from us or carefully selected third parties when providing us with your information.

The information you give us may be supplemented with information we obtain from other sources (e.g., credit reference agencies).

Stopping False Claims

All or any of the Personal Information that we obtain may be shared with other kwupdates Group companies/subsidiaries/affiliates, other third parties, companies, retailers, and financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection in order to protect our customers and us.

Making Calls on the Phone

You may record all telephone calls (incoming/outgoing) and use them for regulatory compliance, quality control, staff training, preventing or detecting criminal activity as well as complaint resolution, as well as to verify content.

Your Personal Information Will Be Disclosed

kwupdates may share your Personal Information with other kwupdates Group companies/subsidiaries/affiliates and other third parties, companies, retailers, and organizations whose services or products we provide to you through for the following reasons:

The administration of any prize draws or competitions are delegated to other companies and organizations.

– To our agents, employees, and third-party service providers who have been vetted by us.

Please note that we may transfer your rights and duties to anyone we assign or transfer under our agreement with you.

Anytime we are required to do so by duty or the law to do so in connection with an ongoing or pending lawsuit, as well as when doing so is necessary to protect our legal interests (including providing information to others for the purposes of fraud prevention and reducing credit risk).

We may transfer Personal Information to reputable organizations or companies outside Kuwait in order to carry out the activities described in this section. We take steps to ensure that your personal information is protected to the same level as required by Kuwait law. Please read this Privacy Policy carefully before you agree to the Terms and agree to this sharing of Personal Information.

However, in the event of a sale of kwupdates to an outside party, we would require that the third party handle your Personal Information with no less care than we do.


There are new Internet technologies emerging that help us provide a customized visitor experience. If kwupdates decides to use new technologies, such as cookies or other technologies, to remember your information when you use, we will inform you. Tracking activity on, creating reports, analyzing trends, and monitoring how is being used are all examples of how we may use these technologies.

By agreeing to‘s Terms of Service and this Privacy Statement, you grant kwupdates permission to use cookies and similar technologies for the aforementioned purposes. For those who don’t want to be bothered with cookies, you can set your browser to notify you before a cookie is stored, delete all cookies from your computer, or block all cookies altogether.


10. We take all reasonable measures to ensure that Personal Information is protected from unauthorized access, use, alteration, disclosure or destruction. Any personally identifiable information that we collect and store is safeguarded using appropriate means, and kwupdates is not responsible for any unauthorized access or use by third parties unless such access is enabled as a result of our gross negligence or willful misconduct.

Keeping your personal information safe is a top priority for us. Because of this, we take the following measures to better safeguard Personal Information:

Your Personal Information is protected by a variety of security measures, including the use of Secure Sockets Layer (SSL) software on our website.

Your personal information is stored in a secure environment (password and firewall-protected) on our servers. In order to protect your personal information, we use SSL technology to encrypt all of your electronic transactions.

Recommendations from customers

Twelve. We may send you an email two weeks after you receive your Product asking for feedback and ratings on the items you purchased. In addition, we may occasionally ask you if you’d be willing to answer questions about your Product that other customers have submitted.

As an example, consider:

It is possible that your review will be posted on the websites of other kwupdates Group entities.

Your review, question, or answer will appear on within 72 hours after you submit it, provided it follows our publishing guidelines.

– You have the option of leaving an anonymous review or a review with only star ratings if you so desire.

– Your review can’t be edited or deleted after it’s been submitted.

Your review will be removed if you contact Customer Services if you need any additional information or have any questions about this service.


You may request a copy of the Personal Information that we maintain about you if you wish. Providing this information is subject to the following conditions:

Your written request; payment of a fee (currently set at KD 2); and provision of appropriate proof of your identity are all requirements (for this purpose, we will usually accept a certified photocopy of your passport or civil identification card plus an original of a utility bill showing your current address).

As permitted by law, we may withhold Personal Information.

You have the right to withdraw your consent at any time by sending an email to at There is a procedure in place if you have reason to believe that any of your Personal Information that we hold is incorrect.

Occasionally, you’ll find references to other websites on ours. For the privacy practices of websites that are not operated by kwupdates, kwupdates disclaims all responsibility. Every website that collects Personal Information should have a privacy statement that encourages users to read it.

Kwupdates may send you emails based on your subscription request. You can unsubscribe at any time by clicking on the “Unsubscribe” link at the bottom of any email message you receive from us.

We will post any changes to this policy on our website,, and any new information we collect after that date will be subject to the policies in effect at the time of posting (see the date posted above). It is your responsibility to check the Privacy Policy periodically for any updates. E-mail is another way we may let you know if our Privacy Policy has changed.

Please Get in Touch With Us.

You can contact us at if you have any questions or concerns about our Terms and/or Privacy Policy. In Sharq, Shuhada Street, Al Hamra Tower.